Frequently Asked Questions
How do I order?
You can easily place an order by going to the inquiry page and filling out the custom inquiry form. Please be as specific as you can in regards to the project you would like us to build. This will help us to give you a more accurate estimate on the cost of your custom build. Once you have filled out the form, we will be in touch with you to discuss more about the custom piece of furniture you are envisioning for your space.
How much does a custom piece cost?
The cost of a custom build varies based on each project. It depends on the size, type of wood, and design. We make sure each piece is made with quality wood and craftsmanship to ensure it is of high quality. If you’d like an estimate on your custom project, fill out the custom inquiry form and we will get in touch with you.
Do you deliver?
Yes, we deliver. We offer a white glove delivery service. This means we will hand deliver your custom piece of furniture and set it up in your space.
What if I don’t live in Nashville?
Even if you don’t live in the Nashville area, we can still build your custom piece of furniture. After you have filled out the custom inquiry form, we will contact you to further discuss delivery/shipping options.
How long will it take to get my custom order?
Each piece of furniture is custom built based on each client’s specifications. Because we take great care and precision to ensure your piece is exactly what you are wanting, the approximate time differs on each project. Once you have filled out the custom inquiry form and we have contacted you and finalized the project together, we will give you an estimated time frame.
What methods of payment do you accept?
We currently accept cash, check or credit cards.
What is your return policy?
We build everything custom made to order. We take great effort to ensure you are happy with the design and finished product. You can check out our process from inquiry to design to build on our services page. Because each piece is custom built, we do not accept returns.
What happens during a design consultation?
Once you have filled out the custom inquiry form, we will be in touch with you regarding your project. Upon agreeing to work together, we will then set up a time to have a design consultation. During this meeting, we will further discuss your vision for your custom piece, offer creative design elements that you may like, educate you on the materials and joinery we will use to ensure your piece will last and you will be thrilled with the outcome. After this meeting, we will schedule a follow up meeting where we will show you a sketch up model of your design for you to approve and make any final changes.
What if I don’t know exactly what I want?
You have an idea in your head, but you can’t seem to find exactly what you want. This is where our design consultation comes in to play! We will sit down with you to discuss your vision, the purpose of your custom piece, your space, and lifestyle. We will share a Pinterest board where we will collaborate on ideas until we have fully customized your perfect piece! We will then set up a meeting to show you a sketch up model of your design to make sure we on the same page.
Can I cancel my order?
Because we build each piece of furniture specifically for each individual client, we do not allow you to cancel your order once we begin to build your custom piece. We will make sure to notify you before we begin building.